Neuvi — Return & Refund Policy

Last updated: 8th of February, 2026

At Neuvi Supplements Ltd (“Neuvi”, “we”, “us”, or “our”), we aim to provide high-quality products and a smooth customer experience. If something isn’t right, we’re here to help. This policy explains how returns, refunds, and exchanges work when you shop with us.

1. Eligibility for Returns

You may request a return within 14 days of receiving your order.

To qualify for a refund or exchange, the product must be:

• Unused
  
  

• Unopened
  
  

• In its original, undamaged packaging
  
  

• In the same condition as received
  
  

We do not currently have any non-returnable products; however, we reserve the right to update this list in the future to maintain health and safety standards.

2. Return Options

Depending on the situation, you may be eligible for one of the following:

• Full Refund
  
  

• Store Credit
  
  

• Exchange
  
  

We will always confirm which option applies once we review your return request.

3. How to Start a Return

To initiate a return, please contact our support team with:

• Your order number
  
  

• The reason for the return
  
  

• A photo of the product (unopened) if requested
  
  

We will then issue a prepaid return label for your convenience. Please note that the cost of return shipping is your responsibility, and this may be deducted from your final refund unless otherwise stated.

4. Refund Processing Times

Once we receive your returned item, we will:

1. Inspect it within 1–3 working days
   
   

2. If approved, process your refund within 3–5 working days
   
   

Please allow for standard bank processing times once the refund has been issued.

5. Damaged or Defective Items

If your order arrives damaged or defective, please notify us as soon as possible. We require photo evidence of the damage so we can investigate and prevent future issues.

For damaged or defective items, we offer:

• A full refund, or

• A replacement, or

• Store credit

This is provided at no cost to you.

6. Exchanges

If you prefer to exchange your product instead of receiving a refund, we’re happy to arrange this for you as long as the item meets the return conditions listed above.

7. Subscription Orders

Items delivered through a subscription are also eligible for return under this policy. Refunds or exchanges will follow the same conditions and timeframes.

8. Final Sale or Promotional Items

Currently, Neuvi does not classify any items as non-returnable, including sale items. If this changes, the policy will be updated accordingly.

9. Customer Responsibility

Please ensure the product is packaged securely for return. We cannot refund or replace items that are damaged due to poor packaging during the return shipment.

10. Age Requirement

By purchasing from Neuvi, you confirm that you are 18 years or older, as our supplements are intended for adult use only.

11. Contact Us

If you have any questions about this policy or need support with your return, you can reach us at:

info@neuvisupplements.com
Neuvi Supplements Ltd — Company No. 16696619
United Kingdom