Neuvi — Shipping Policy

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At Neuvi Supplements Ltd (“Neuvi”, “we”, “us”, or “our”), we want your order to arrive quickly and safely. This Shipping Policy explains how we handle processing, shipping, tracking, and lost packages.

1. Shipping Regions

We currently ship only within the United Kingdom.
At this time, we do not offer international shipping.

2. Order Processing

• Orders placed before 3:00 PM (UK time) on business days are dispatched the same day.
  
  

• Orders placed after 3:00 PM, or on weekends and public holidays, are dispatched the next working day.
  
  

• Each order is carefully packed to ensure it arrives in perfect condition.
  
  

3. Shipping Methods & Carriers

We use Royal Mail Tracked 24 or Royal Mail Tracked 48, depending on availability.
You will receive a tracking number once your order has been dispatched.

4. Delivery Estimates

• Standard delivery takes 1–3 working days from dispatch.
  
  

• Delivery times may vary slightly depending on your location or courier delays.
  
  

Please note: while we aim to meet delivery estimates, we cannot guarantee exact delivery times.

5. Shipping Costs

• All orders qualify for free shipping — no minimum spend required.
  
  

• Shipping costs are fully covered by Neuvi.
  
  

6. Lost or Delayed Packages

• Neuvi takes full responsibility for packages lost in transit within the UK.
  
  

• If your package is lost or delayed beyond a reasonable timeframe, we will replace or refund your order free of charge.
  
  

Please contact our support team if your tracking shows a delay or your package has not arrived.

7. Packaging & Safety

• All products are shipped in secure packaging to prevent damage.
  
  

• Please inspect your order upon delivery and report any issues immediately.
  
  

8. Subscription Orders

• Subscription deliveries follow the same processing and shipping timelines as one-time orders.
  
  

• Each subscription order is billed every 18 days to ensure you never miss a dose of your supplement routine.
  
  

9. Customer Responsibility

• Please provide accurate shipping information to avoid delays.
  
  

• Neuvi is not responsible for packages sent to incorrect addresses due to customer error.
  
  

10. Contact Us

If you have any questions about your delivery, shipping options, or lost packages, please contact:

info@neuvisupplements.com
Neuvi Supplements Ltd — Company No. 16696619
Northampton, United Kingdom